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Privacy Policy
This Privacy Policy explains how This Is Vegas Casino may collect, use, store and protect personal information when you visit the website, create an account, use casino services or contact support. It also explains your choices about marketing communications, cookies and requests to access, correct or delete your information.
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1. About this Privacy Policy
This Privacy Policy applies to information handled through the This Is Vegas Casino website, related online services and player support channels. It is intended for players in Australia and should be read together with the website’s other applicable terms, notices and responsible gambling information.
Contents
Privacy is an important part of providing online gambling services. We aim to collect information fairly, use it for clear and appropriate purposes, and protect it against unauthorised access, loss, misuse or disclosure. The information we handle depends on how you use the website, which services you access, the choices you make and the information needed to operate a safe and compliant gambling environment.
Some information is necessary to create and operate a player account. Other information may be optional, such as certain marketing preferences. If you do not provide information required for account management, identity checks, payment processing, security or legal obligations, some services may not be available or may not operate as intended.
This Policy may be updated from time to time to reflect changes to the website, services, technology or applicable requirements. The current version will apply when you use the website. You should review this page periodically so you understand how information may be handled.
2. Information we may collect and why we use it
We may handle different categories of personal information during your relationship with This Is Vegas Casino. The exact information collected will depend on your account activity and interactions with the website. Typical categories include:
- Account details, such as your name, date of birth, username, password, contact information, account preferences and details you provide when registering.
- Identity and verification information, including documents or details needed to confirm your identity, age, location or eligibility to use the services.
- Payment and transaction records, such as deposits, withdrawals, payment method details, transaction history, account balances and records connected with payments.
- Gaming and account activity, including login history, games or features used, deposits, withdrawals, account settings, responsible gambling preferences and other interactions with the website.
- Device and technical information, such as your internet protocol address, browser type, operating system, device identifiers, language settings, time zone and general information about how your device connects to the website.
- Usage information, including pages viewed, links selected, session information, error reports and other activity that helps us operate, secure and improve the website.
- Cookie and similar technology information, as described in the cookies section of this Policy.
- Information you provide when contacting support, asking a question, making a privacy request, reporting an issue, providing feedback or communicating through an available channel.
We may receive limited information from service providers that assist with payment processing, identity verification, fraud prevention, website hosting, security, customer support, communications or other necessary business functions. These providers should receive only information relevant to the service they provide and are expected to handle it appropriately.
We use information for purposes connected with providing and managing the services. These purposes may include creating and maintaining your account, processing deposits and withdrawals, verifying your identity and age, providing support, investigating issues and communicating with you about your account or transactions.
Information may also be used for anti-fraud and security checks. This can include detecting account misuse, unusual activity, collusion, cheating, attempted fraud, security incidents or other unlawful or harmful behaviour. These checks help protect players, payment systems and the website.
We may use information to meet legal, regulatory, financial, tax, reporting and record-keeping obligations that apply to the operation of an online gambling service. We may also use technical and usage information to maintain, test and improve the website, systems, games, customer service and security controls.
Marketing communications may be sent where permitted and where you have provided the required permission or otherwise chosen to receive them. You can withdraw your consent to marketing at any time. Withdrawing marketing consent will not normally affect essential messages about your account, security, transactions or services.
3. Sharing, security and international handling
We may disclose relevant information to service providers and professional advisers who help with hosting, technology, payments, identity verification, security, fraud prevention, customer support, communications and record management. Access should be limited to information needed for an authorised business purpose.
Information may also be disclosed where required or permitted by applicable requirements, to protect rights and safety, to investigate suspected unlawful activity, to enforce applicable terms or in connection with a change to the operation or ownership of a service. We do not disclose personal information for unrelated purposes without an appropriate basis to do so.
Some service providers may handle information using systems located outside Australia or in another jurisdiction. Where information is handled by a provider, reasonable steps should be taken to support appropriate security and confidentiality. The safeguards applied may depend on the service, the information involved and the location of the provider.
Security measures
We use reasonable technical, organisational and administrative measures to protect personal information. These may include access controls, authentication processes, secure connections, monitoring, staff procedures, restricted permissions and controls designed to reduce the risk of unauthorised access, alteration, disclosure or destruction.
No website, online service or method of transmission can be guaranteed to be completely secure. You are responsible for keeping your account credentials confidential, using a secure device and notifying support promptly if you suspect unauthorised access or activity. We will take appropriate steps to investigate and respond to security concerns.
Keeping information
We keep personal information only for as long as it is reasonably needed for the purposes described in this Policy, unless a longer period is required or permitted. Some account, identity, transaction, security and communications records must be kept for a period required by law even after an account is closed.
When information is no longer needed, it may be securely deleted, destroyed or de-identified where appropriate. A request to delete information may not apply to records that must be retained for legal, security, transaction, dispute-resolution or compliance reasons.
4. Cookies and similar technologies
This Is Vegas Casino may use cookies and similar technologies to keep the website working, remember settings, support account functions, understand how the website is used and help protect against suspicious activity. Cookies may also help us assess performance and improve the online experience.
Cookies are small files or pieces of information stored on your device by your browser. Some cookies are necessary for core features, such as maintaining a secure session or supporting account functions. Other cookies may be used for performance, analytics, preferences or communications.
You can manage, block or delete cookies through your browser settings. Browser controls may allow you to review stored cookies, remove existing cookies or prevent some cookies from being placed. If you disable certain cookies, parts of the website may not work correctly, your preferences may not be saved or some account functions may be limited.
Device and cookie information may be combined with account or usage information where reasonably necessary to maintain security, provide services, understand website performance or investigate technical problems. We aim to use this information only for suitable operational, security and service-related purposes.
5. Your privacy rights and how to contact us
Depending on the circumstances and applicable privacy requirements, you may have rights in relation to the personal information we hold about you. These rights may include asking for access to your information, requesting correction of inaccurate or incomplete information, requesting deletion where it is no longer needed or deletion is otherwise available, and withdrawing consent to marketing communications.
Making a privacy request
To exercise your data rights, ask a question about this Privacy Policy or raise a concern about how your information is handled, contact support@thisisvegascasino.wtf. Please explain your request clearly and provide enough information for us to identify your account and understand what you are asking for.
- Access: ask for a copy of personal information associated with your account, subject to applicable exceptions and reasonable identity checks.
- Correction: tell us which information is inaccurate, incomplete or out of date and provide the correct details where appropriate.
- Deletion: ask for your personal information to be deleted where it is no longer required or where deletion is available. Some records may need to be retained for legal, security, transaction or compliance reasons.
- Marketing consent: withdraw your consent to marketing communications by contacting support@thisisvegascasino.wtf or using an unsubscribe option included in a marketing message, where available. Essential service, security and account communications may still be sent.
We may need to verify your identity before completing a request. This helps protect your information from being disclosed, corrected or deleted by someone else. We aim to respond within a reasonable period, although the time required may depend on the complexity of the request, the information involved and any legal or security requirements.
A request to delete information or withdraw marketing consent does not necessarily affect information already used lawfully or records that must be retained. It also does not automatically close an account, cancel a transaction or remove information needed to prevent fraud, protect security, resolve a dispute or meet a legal obligation.
If you are not satisfied with our response, you may contact support@thisisvegascasino.wtf to ask for the matter to be reviewed. You may also have the right to seek external assistance under applicable privacy arrangements. Please do not send payment passwords or other unnecessary sensitive information when making a privacy enquiry.
